Cancellation policy

Purchase Options: At the Electric Candle Company, we strive to make your shopping experience as convenient as possible. We offer various purchase options to meet your needs:

1. Online Orders: Browse our selection and place your order directly through our website. Enjoy a seamless shopping experience with secure payment options.

2. Phone Orders: Prefer to place your order over the phone? Our friendly customer service team is ready to assist you. Just give us a call, and we’ll help you complete your purchase.

3. Gift Cards: Looking for the perfect gift? Consider our gift cards, available in various denominations. They make for a thoughtful and flexible gift choice!

4. Bulk Orders: If you’re interested in purchasing in bulk for developments, renovations or special events; please contact us directly. We’d be happy to discuss special pricing and options tailored to your needs.

Cancellation Policy: We understand that sometimes our products may not be right for you or for your lighting requirement. If you need to cancel your order, we’re here to help! 

Order Cancellation: You can cancel your order within 24 hours of placing it for a full refund. Please contact our customer service team as soon as possible to initiate the cancellation process.

After 24 Hours: If more than 24 hours have passed since your order was placed, we may not be able to cancel it, especially if your order has already been processed for shipping. In such cases, we recommend following our return policy once you receive your order.

Refunds: Once your cancellation is confirmed, your refund will be processed promptly, and you will receive a confirmation email.

Thank you for choosing the Electric Candle Company! If you have any questions or need our assistance, please feel free to reach out to us.