Refund policy

Return Policy: We want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns: To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, and in its original packaging. Please retain your receipt or proof of purchase, as it will be needed.

How to Initiate a Return: To begin the return process, please contact us at info@electric-candle.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us. Please note that items returned without prior approval cannot be accepted.

Damages & Issues: Inspect your order upon receipt. If you find that your item is defective, damaged, or if you received the wrong product, please contact us immediately so we can address the issue promptly.

Exceptions/Non-Returnable Items:Certain items, such as custom products or personalized orders, cannot be returned. If you have questions about your specific item, please reach out to us.

Exchanges: To exchange an item, we recommend returning the original item and, once it's accepted, making a new purchase for your desired item.

Refunds: We will notify you once we receive and inspect your return. If approved, refunds will be processed automatically to your original payment method. Please allow time for your bank or credit card company to process and post the refund.